About Us

About Us

In order to provide our university's academic and social support services through a more effective and holistic structure, the Dean of Students Office was established by a Senate decision on December 27, 2018. This structure was implemented based on models commonly applied at foundation universities and inspired by university models abroad. However, in light of the evaluations regarding the perceptions and practical implications of the term "Dean's Office," the unit was renamed the Student Support Unit.

The Student Support Unit (Help Team) is one of the key components of our university's student-centered service approach. Our unit operates to support our students in resolving problems they encounter in academic, administrative, and personal processes, to accurately and effectively forward their requests to the relevant academic and administrative units, and to ensure that the entire process is carried out transparently.

Continuing its work based on the principle of "Students First," our unit stands by our students throughout their university life. By strengthening communication between students and the administration, it contributes to resolving issues quickly, effectively, and with a solution-oriented approach.

Our Duties and Responsibilities

• Tracking Digital Petitions: Receiving digital petitions submitted by our students through the HELP system, forwarding them to the relevant academic and administrative units, and informing students of the outcomes.
• Email and Document Referral: Forwarding student requests and documents submitted via email to the relevant units, monitoring the process, and keeping students informed.
• One-on-One Support Meetings: Receiving students' face-to-face applications, listening to their concerns, and providing the necessary guidance.
• International Student Orientation: Supporting the adaptation process of international students newly enrolled at our university, providing campus tours, and informing them about academic and administrative units.
• Information and Communication: Providing students with up-to-date and rapid information through the university website, social media accounts, and the HELP form accessible via QR code.

 

Our Mission

As the Student Support Unit (Help Team), our mission is to support our students' academic, social, and personal development in a comprehensive manner and to make their university experience productive, meaningful, and sustainable. Our primary objectives are as follows:

• Supporting Student Well-Being:

Providing a safe and supportive university environment that prioritizes our students' physical and psychological well-being.

• Strengthening Academic Success:

Providing guidance and support services that contribute to our students maximizing their academic potential.

• Encouraging Social and Cultural Development:

Supporting our students in developing social responsibility, cultural awareness, and social sensitivity.

• Developing Leadership and a Sense of Responsibility:

Strengthening students' leadership skills by encouraging their participation in decision-making processes.

• Preparing Students for Life After Graduation:

Equipping our students with the knowledge and skills necessary to achieve their career goals and supporting their transition into professional and academic life.

Our Vision

As the Student Support Unit (Help Team), our vision is to provide an inclusive and supportive university environment whr every student can develop academicaly, personaly, and socialy. Our goal is to ensure that our students graduate not only as individuals equipped with knowledge, but also as individuals who can think criticaly, possess leadership qualities, and contribute value to society.

Accordingly;

• Creating an inclusive and safe campus environment,
• Strengthening a student-centered management approach,
• Preparing our students for the future through internships, exchange programs, and volunteering activities,
• Educating individuals who are committed to ethical values and social responsibility
  are among our primary objectives.

Our Working Principles

The Student Support Unit (Help Team) serves not only as a structure responsible for handling petitions and official applications, but also as an effective solution and counseling center for our students.

In this context;

• Listening carefully to student requests,
• Conducting processes in a transparent and traceable manner,
• Keeping students informed at every stage,
• Facilitating the adaptation processes of international students,
• Strengthening coordination among administrative units
  are among our fundamental working principles.

Our unit works to create a university environment whr our students feel valued and safe and serves as the first point of contact for our students when seeking solutions to their problems.